Shipping, Delivery, Cancellation, Returns & Refund Policy

Thank you for shopping with us. We take utmost care in preparing, packing, and delivering our products such as pickles, spices, and other food items so they reach you fresh and in the best condition possible. Please read this policy carefully before placing an order.

Order Processing

All orders are processed after successful payment confirmation. Orders are carefully packed and dispatched from our facility through trusted courier partners.

Processing time may vary depending on order volume, product availability, and operational conditions. Orders are generally dispatched within a reasonable timeframe after confirmation.

Once an order is dispatched, customers will receive shipment details through the registered contact information provided during checkout.

Shipping & Delivery

We strive to deliver your order in a timely manner. Delivery timelines may vary depending on the shipping location, courier partner serviceability, and other logistical factors.

While we ensure secure packaging for all shipments, delays may sometimes occur due to circumstances beyond our control such as courier delays, weather conditions, natural events, or regional restrictions.

Customers are responsible for providing accurate shipping information including name, address, and contact details. We will not be responsible for delivery issues arising due to incorrect or incomplete information provided during checkout.

Order Cancellation

Orders can be cancelled only before they are dispatched from our facility.

Once an order has been shipped, cancellation requests may not be processed.

For cancellation requests before shipment, customers should contact our support team as soon as possible.

Returns & Replacement Policy

Due to the perishable nature of food products, we generally do not accept returns once products have been delivered.

However, customers may request assistance in the following situations:

In such cases, customers must inform us within 24 hours of delivery by sharing clear photographs of the product, packaging, and invoice for verification.

After verification, we may offer a suitable resolution such as a replacement or refund depending on the situation.

Returns will not be accepted in the following cases:

Food Product Disclaimer

Our products are prepared using hand-picked ingredients and traditional methods. Variations in taste, texture, color, or aroma may occur from batch to batch and are considered normal characteristics of natural food products.

Individual taste preferences may vary, and we do not accept returns or refunds based on taste preference or personal liking.

Customers are advised to store products as per the instructions mentioned on the packaging to maintain freshness and quality.

Refund Policy

Once the issue is verified and the refund is approved, the refund will be processed to the original payment method used during purchase.

Refund processing timelines may vary depending on banks, payment gateways, or financial institutions. Customers will be notified once the refund process has been initiated.

Reporting Issues

Customers must report any delivery issues such as damaged, incorrect, or expired products within 24 hours of receiving the order. Requests made beyond this timeframe may not be eligible for resolution.

Contact Us

For any questions regarding shipping, delivery, cancellations, returns, or refunds, please contact us:

Have Questions ?

Our support team will be happy to assist you.