Welcome to agrawalfoodproducts.com (“Website”), owned and operated by AGRAWAL FOOD PRODUCTS (“Company”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of the Website and all related services, content, and transactions conducted through the Website.

By accessing, browsing, or purchasing from this Website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms. 

If you do not agree with these Terms, you should discontinue the use of this Website.

1. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to the use of this Website shall be subject to the exclusive jurisdiction of the competent courts located in Rourkela, Odisha, India.

2. Modification of Terms

AGRAWAL FOOD PRODUCTS reserves the right to update, revise, or modify these Terms at any time at its sole discretion.

Any changes will become effective immediately upon publication on the Website. Continued use of the Website following such updates constitutes acceptance of the revised Terms.

Users are encouraged to review these Terms periodically.

3. Eligibility to Use the Website

By using this Website, you confirm that:

• You are at least 18 years of age, or

• You are using the Website under the supervision of a parent or legal guardian.

The Company reserves the right to refuse service, cancel orders, or terminate access if eligibility conditions are not met.

4. Intellectual Property Rights

All content available on the Website including but not limited to:

• brand names

• trademarks

• logos

• product descriptions

• graphics

• images

• videos

• written content

• website design and software

(collectively referred to as “Content”) are the intellectual property of AGRAWAL FOOD PRODUCTS or its licensors.

The Content is provided solely for personal and non-commercial use.

Users may not reproduce, distribute, modify, publish, or commercially exploit any Content without prior written consent from the Company.

Unauthorized use may result in legal action.

5. Website Information & Accuracy

We aim to ensure that all information on the Website is accurate and up to date. However, information may occasionally contain typographical errors, inaccuracies, or incomplete details.

The Company reserves the right to:

• correct errors

• update information

• modify product or service descriptions

• revise pricing

• cancel orders

without prior notice.

Product images displayed on the Website are illustrative representations and may vary slightly from the actual product due to packaging updates or display settings.

6. Product Availability

Products displayed on the Website are subject to availability and inventory levels.

The Company reserves the right to limit quantities, discontinue products, or restrict availability without prior notice.

In cases where a product becomes unavailable after an order has been placed, the customer may be notified and offered suitable alternatives or a refund where applicable.

7. Pricing Policy

All prices listed on the Website are displayed in Indian Rupees (INR) and are applicable exclusively to purchases made through the Website.

Prices may be revised from time to time due to operational, logistical, or market factors. The final payable amount will be displayed at checkout prior to payment confirmation.

8. Order Acceptance

When you place an order, you will receive an order acknowledgment confirming receipt of your order request.

Such acknowledgment does not constitute acceptance of the order. An order is considered accepted only after:

• successful payment authorization, and

• confirmation of order processing by the Company.

The Company reserves the right to cancel or refuse any order at its discretion, including in situations involving suspected fraud, pricing errors, or product unavailability.

9. Shipping & Delivery

Orders will be shipped to the address provided by the customer, subject to serviceable locations.

The Company may use third-party logistics partners for order fulfillment and delivery.

While we strive to deliver orders within estimated timelines, delivery may be affected by factors such as:

• courier delays

• operational constraints

• weather conditions

• logistical disruptions

Customers may receive shipment tracking information where available.

10. Electronic Communication

By using the Website or placing an order, you consent to receive communications from the Company including:

• order confirmations

• shipping updates

• service notifications

• promotional communications

Such communications may be delivered through email, SMS, phone calls, or messaging platforms.

Users may opt out of promotional communications by following the unsubscribe instructions provided in the communication.

11. User Content & Feedback

Users may submit feedback, suggestions, reviews, or other content through the Website.

By submitting such content, you grant AGRAWAL FOOD PRODUCTS a non-exclusive, royalty-free license to use, reproduce, publish, and display such content for operational or marketing purposes.

Users agree not to submit content that is unlawful, defamatory, abusive, or infringes upon the rights of others.

The Company reserves the right to remove any such content at its discretion.

12. Third-Party Links

The Website may include links to third-party websites for user convenience.

AGRAWAL FOOD PRODUCTS does not control or assume responsibility for the content, policies, or practices of such external websites.

Accessing such websites is done at the user's own discretion and risk.

13. Acceptable Use of the Website

Users agree not to misuse the Website by:

• distributing harmful or unlawful content

• attempting unauthorized access to the Website systems

• interfering with Website functionality

• copying or scraping Website data using automated tools

Any such activity may result in termination of access and potential legal action.

14. Account Responsibility

If the Website allows account creation, users are responsible for maintaining the confidentiality of their login credentials.

Any activity conducted through a registered account shall be considered the responsibility of the account holder.

Users should immediately notify the Company in case of unauthorized access to their account.

15. General Product Disclaimer

Products sold through the Website may include packaged food items manufactured or distributed by AGRAWAL FOOD PRODUCTS.

Due to the use of natural ingredients and standard manufacturing processes, minor variations in product characteristics such as color, texture, or aroma may occur from time to time.

Such variations are normal and do not affect the overall quality or safety of the product.

Customers are encouraged to review product labels and packaging instructions prior to consumption.

16. Returns & Refund Considerations

Due to the consumable nature of certain products sold on the Website, returns may be limited.

Requests for replacement or refund may be considered in cases such as:

• delivery of damaged products

• receipt of incorrect items

• visibly compromised packaging upon delivery

Customers are encouraged to notify the Company within a reasonable period after delivery for assistance.

All requests may be subject to verification.

17. Disclaimer of Warranties

The Website and its services are provided on an “as-is” and “as-available” basis without warranties of any kind, either express or implied.

The Company does not guarantee uninterrupted access to the Website or that the Website will be free from technical errors.

18. Limitation of Liability

To the maximum extent permitted under applicable law, AGRAWAL FOOD PRODUCTS shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Website or purchase of products through it.

19. Indemnification

Users agree to indemnify and hold harmless AGRAWAL FOOD PRODUCTS, its directors, employees, and affiliates from any claims, damages, or expenses arising from misuse of the Website or violation of these Terms.

20. Dispute Resolution

In the event of any dispute, both parties agree to first attempt resolution through good-faith communication.

If the matter remains unresolved, it shall be referred to the competent courts in Rourkela, Odisha, as stated under the jurisdiction clause.

21. Privacy

Use of this Website is also subject to our Privacy Policy, which describes how personal information is collected, used, and protected.

22. Customer Support

For questions, concerns, or assistance regarding these Terms, please contact: